Returns & Refunds
We want you to be happy with your purchase. If you have any problems please let us try to fix it, we are happy to help.
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
Returned items should be unused and must be returned in original packaging with the correct documentation. We will issue a refund upon receipt, please allow 7 days for processing. This excludes faults caused by accident, neglect, and misuse.
All returns are made at your own risk. Please contact us before returning any item ‘
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
IF AN ITEM ARRIVES DAMAGED
Our quality team check your order carefully to make sure it's up to our standards before we dispatch it to you, so damage is very rare.
Some features such as the bamboo peg holes in the canopy of Bali parasols can be mistaken for faults, they're not- we promise!
If for any reason a product has arrived damaged, or we have accidentally sent you the wrong item, please email javier@baliaric.ca within 48 hours of receipt, sending a couple of photos of the issue(s).
We will assess your complaint and tell you if your issue is eligible for a replacement. We will then either arrange to collect the item(s) from you or ask you to send it back to us, and we’ll either give you a full refund, arrange for a repair, or order you a replacement.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Gift Cards
Please Note
- Sale items are FINAL SALE and cannot be returned.
- Please make sure that the products you are returning are placed in their original retail box with all accessories, with all retail packaging.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
javier@baliaric.ca
